New designs coming soon!

FAQ's

 New changes and updates

We made some new changes the administration, vendors, structures, and items we now produce. These new production changes are happening with this new design which we are excited to share!

  • New vendors with new items that we can add; sports bras, shorts, and higher quality products.
  • Pre-production-meaning we will pre-make items in certain sizes and colors ahead of time so at the end of the week orders will be shipped out.
  • Limited numbers of items for a line so we can come out with new designs
  • New designs
  • New shipping carrier so items are sent faster and more reliable.
  • Near future we will collaborate with different Indigenous artists
  • Clearance section 

There are some draw backs to this new process but we wanted to be honest as best we can. In doing preproduction of products one of the downsides is we could possible sell out faster for certain sizes and/or colors. Meaning once we are out it will be a delay until we can restock, but once we get the system down, we will have more items and sizes on hand!

Thank you for your patience and understanding in advance, each order and item is custom made. We are learning a new system and trying to expand so thank you for your understanding.

Order processing and fulfillment: 

We are attempting to create product ahead of time and keep inventory. So at the end of each week we will collect orders and send items at the end of the week or beginning of the following week. 

-sublimation items

We are making extras as much as we can so if we run out we will have to wait until we make another big shipment order so please work with us as we try to anticipate sizes and items ahead of time.

Ships within 3 days

If specified on the item on the product page, from the time of purchase that item will be shipped within 3 business days. Once shipped then the timeline to reach the customer depends on location. But we are only specifying that it will ship within 3 business days, some holidays can affect that timeline which will be specific during those holidays.

All others

Other items will be processed and sent within 3 days (unless out of stock or if on backorder) so you can receive items in 3-5 days depending on location (except international orders will be longer).

-Hammah Time Everyday

-Hozho items

-Clearance Items

-Represent Leggings

Shipping

Because we use a third-party to package and ship, once your order has shipped it is possible that a new tracking maybe issues until we can connect our third-party shipping to our website/system.

As for international orders we are noticing orders passing through customs has been taking longer than usual.

Transit

When your package leaves our manufacture it is in the hands of USPS, FedEx or UPS, therefore we are no longer responsible for the package. In the unfortunate event that a problem does arise, please contact your local USPS or the postal carrier FIRST then contact us after.

International Orders

We are seeing a longer hold up through customs than normal going international. We are seeing a few missing packages in the mail system from time-to-time so if that occurs please let us know as soon as possible. We have to submit claims and once we receive an update from the carrier we will update you.

ATTENTION: Due to several of the states mandates that our manufactures are in, there are Covid restrictions on the amount of workforce which has affected our timelines for some of our orders so they will be delayed. Yes there are still some states that have restrictions. But all orders will be completed and as indicated in the timeline section below unless you received an email stating otherwise.

Refunds/Exchanges

Cancellation or Refund Policy

  • If you are looking for a refund or exchange, we hope we can help to resolve the issue. Our policy may include a refund thought some restrictions may apply, so review the items below. Our policy is independent of any statutory rights that you may have under the law.
  • We offer free returns within 30 days of purchase with proof of that purchase, only under these circumstances: we sent the wrong size, color, or item. The item received has damage, tears, or stains but design alignment does not fall under this circumstance.
    • Items damage we will provide a paid for packing slip to return item(s). 
  • You can return your product for credit, a different product of equal or lesser value (refunded the difference), or a full refund to original payment for that item(s).
  • Shipping and taxes will be refunded if we do a full refund, but if you receive store credit or exchange items then taxes and shipping will not be refunded.
  • Discounted items are final and cannot be returned or exchanged.

If items are not damaged but unsatisfied or wrong size.

  • If items for the wrong size or if not damaged are wished to be returned, it must be within 30 days of purchase date. You must have a receipt for proof of purchase. You may return items but return shipping will not be paid by MWA, LLC and must be addressed to:
YBA shirts
Medicine Warrior Apparel
1184 N. Industrial Park Rd
Orem, UT 84057
  • Returned items must still have tags on them and be returned in original product packaging.
  • Returned items must have no visible signs of wear, use, stains, or damage.
  • You can return your product for credit, a different product of equal or lesser value (refunded the difference), or a full refund to original payment for that item(s).
  • Shipping and taxes will be refunded if we do a full refund, but if you receive store credit or exchange items then taxes and shipping will not be refunded.
  • Discounted items are final and cannot be returned or exchanged.

Vendor returns

  • If items were purchased at vendors then we will not return items and all sales are final.

How to initiate a return

  • You must reach out to Medicine Warrior Apparel by email within the designated timeframe from time of purchase in order for return to be valid.
  • You must attach your invoice or receipt in email and state reasons for return.
  • If damaged to be returned it damaged upon receiving then a picture of said damage must be attached in the email as well.
    • A return postage will be send to customer and instruction on how to return items.
  • If return is due to not being satisfied or customer ordered the wrong size them postage will not be provided and use address mentioned above.
  • Timeline for returning items vary depending on location, postal service, and restrictions. 
  • Refund of money will not be fully completed until MWA receives the item back unless specified by a representative when working with customer.

If you have any more questions or concern please email us at medicinewarriorapparel@gmail.com. Thank you for your support and understanding.

Care Instructions

In order for your shirt to last longer best way to care for your tees is to turn inside out, machine wash cold with like colors. Do not use fabric softener. Only non-chlorine bleach when needed. Tumble dry low, no commercial or high heat dryers or settings. Cool iron (but not directly on screen printing). Do not dry clean. 

Sublimation-First few cycle hang dry after washing in cold water. Then, it is best recommended to continue to hang dry, but if put in dryer then only use tumble dry low. Do not dry clean or iron. 

Due to the process and how the design and shirts are made the designs might not always be centered or aligned. Please be aware before purchasing as we will not refund unless under extreme circumstances.